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Mercury Insurance
Mercury Insurance
13 open remote positions
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance and claims services. With over 60 years of experience, the company fosters a culture of growth, collaboration, and inclusivity.
Salary Distribution
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Benefits Overview
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Open Positions
Research vehicle values and negotiate equitable total loss settlements with excellent customer service. Review DMV reports, confirm title status, and manage document transfers to ensure accurate claims resolution. Stay updated on industry trends, maintain comprehensive documentation, and respond to correspondence timely.
Customer Service
Negotiation
Research
MS Office
Communication
Use statistical models and machine learning to analyze retention, churn, and customer lifetime value. Collaborate with cross-functional teams including software engineers and product leaders to implement data-driven solutions. Retrieve and manipulate large structured and unstructured data from various sources for analysis.
SQL
Python
R
Machine Learning
Data Mining
Lead the response to high-severity property claims after catastrophes, coordinating resources across multiple functions. Develop and maintain catastrophe-response protocols, improve readiness, and use digital tools and analytics to enhance decision-making. Manage a geographically dispersed team, ensuring clear communication and timely support for policyholders during difficult moments.
Claims Management
Leadership
Communication
Data Analytics
Lead Voice of Agent data analysis to identify trends, root causes of friction, and opportunities for improvement across the independent agent lifecycle. Manage cross-functional initiatives with Sales, Product, Technology, and Underwriting to design and test solutions that drive measurable business outcomes. Collaborate with Sales leadership and analytics teams to align agent experience priorities with business growth goals.
Data Analysis
Project Management
Stakeholder Engagement
Insurance
Cross-functional Collaboration
Oversee underwriting team performance, professional development, and risk selection for homeowners and auto policies. Ensure compliance with regulations, quality work product, and operational efficiency while fostering agent relationships. Drive process improvements, automation updates, and new product initiatives to enhance growth and profitability.
Underwriting
Management
Communication
Compliance
Risk Assessment
Design, develop, and maintain complex software systems with high-quality code and robust test coverage. Participate in design and code reviews to ensure best practices and high quality, while mentoring less experienced engineers. Translate product requirements into modular, configurable, and scalable applications that are secure and user-friendly.
Java
Python
JavaScript
Docker
Provide technical leadership and direction for multiple agile teams to implement software product roadmaps. Design, develop, and maintain complex distributed software systems with high-quality code and test coverage. Mentor junior engineers and collaborate with product managers to estimate effort and prioritize work.
Java
Python
AWS
Docker
Kubernetes
Design, develop, and maintain software applications and systems under senior guidance. Write high-quality code with good test coverage and assist with system support. Participate in design and code reviews to ensure best practices and quality.
Java
Python
GoLang
C++
JavaScript
Apply data, statistical models, and machine learning to identify business opportunities and develop solutions. Collaborate with cross-functional teams of software engineers, data analysts, and product leaders on business initiatives. Create and maintain reports, dashboards, and presentations to communicate findings and recommendations.
Python
R
SQL
Machine Learning
Data Mining
Lead cross-line AI/ML research strategy to drive product and pricing innovation across multiple insurance lines. Build and lead a high-leverage team focused on reusable research tooling and workflow modernization. Partner with Product R&D to identify opportunities for improving research speed, depth, and scalability through AI.
Python
Machine Learning
GenAI/LLM
Predictive Modeling
Analytics
Perform technical ICFR and IT SOX testing, including IT general controls, access controls, segregation of duties, and program change. Lead walkthroughs with control owners, document IT architecture, and evaluate control design and operating effectiveness. Coordinate with management, IT, and external auditors to ensure timely completion of ICFR responsibilities and issue resolution.
SOX Compliance
Internal Audit
Data Analysis
Alteryx
Lead compliance activities for SOX and MAR, including planning, risk assessment, and testing oversight. Provide technical guidance on internal controls and coordinate with stakeholders for timely issue resolution. Support AI and automation initiatives to enhance ICFR testing efficiency and effectiveness.
SOX
Internal Audit
Financial Reporting
Data Analysis
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims. Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy. Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Spanish