Clipboard Health is seeking a customer-focused B2B Support Specialist to deliver fast, accurate, and empathetic support to workplace customers. This primarily voice-based role involves resolving shift, payment, and platform-related issues, navigating tools like Zendesk, and identifying recurring issues to improve customer experiences and internal operations.
Job listings
As a Tier 1 Help Desk, you will triage and address routine technical issues, usability questions, and general assistance related to day-to-day use of the application submitted via email. You will be working alongside members of the Mighty Acorn team in support of a web-based user application that we built for a client.
$70,000–$90,000
USD/year
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research.
This temporary position ends December 8th, 2025. Coaches Agents/Representatives to improve knowledge, engage consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate. Collaborates with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
As an Associate on the Product Support team, you’ll serve as a key point of contact for Elligint Health customers, delivering white-glove service and expert support across the Helios® platform. This role sits at the intersection of customer support, product development, and client success.