Field inbound inquiries regarding release of information (ROI) requests for patient medical records while maintaining excellent customer service standards.
— Function as a peer knowledge and support resource, provide issue resolution, status updates, assist with escalations, and post corrective actions to facilitate timely processing.
— Maintain strong knowledge of HIPAA, HITECH, and state/federal rulings, and participate in meetings to assess trends and training opportunities.
MRO specializes in managing the release of information (ROI) for patient medical records, serving healthcare clients like hospitals. It is a corporate entity with a focus on teamwork, compliance, and maintaining strong client and requester relationships.
Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
Build strong relationships with clients through online methods and occasionally face-to-face.
Identify client support needs and opportunities for growth.
VALD is a world leader in musculoskeletal technology, providing innovative human-measurement technology to over 10,000 organizations around the world. Eight years on, VALD has grown to a team of over 300 team members in over 30 countries, with four offices across Australia, the UK and USA.
Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
Above Lending is a next-generation financial services company providing simple and transparent products aimed at helping clients achieve their personal finance goals. They are committed to making credit more affordable and accessible with competitive rates and personalized support.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions
LesBaird Consulting LLC provides professional support services to businesses seeking to improve efficiency, streamline operations, and achieve sustainable growth. The company delivers tailored solutions that align with each client’s unique goals and organizational needs.
Assist 1099 service partners with onboarding and account management.
Monitor service dashboards and proactively reach out for real-time support.
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
Fetch redefines multifamily living through package delivery, valet trash, Fetch Market, and Fetch Storage. They combine logistics, technology, and hospitality to shape the future of multifamily living and are operating nationwide with rapid growth ahead.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.