As a Guest Happiness Specialist, be the heart and voice of our brand, making every guest feel cared for, supported, and happy throughout their stay. Help guests with bookings, check-ins, and any questions they have, ensuring smooth, stress-free experiences from start to finish. Manage requests efficiently and turn potential issues into memorable moments of hospitality.
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Act as the bridge between technology and clients’ success, supporting both guests and landlords, ensuring smooth communication, fast issue resolution, and consistently high satisfaction levels. This role involves customer support, onboarding, problem resolution and cross-team collaboration.