Quest Diagnostics

Front-line sales leader responsible for execution of the commercial strategy for profitable growth in geographic area for specialized sales and service representatives. Manages Account Executives in the Nephrology call point and develops strong relationships with clients through regular field visits and ongoing account ownership. This position may be based in New England, Texas, Georgia or Florida.

Deliver an exceptional customer experience using multiple communication channels. Respond to customer inquiries and complaints competently and courteously. Research and resolve complex customer issues and complete required documentation. Provide information and guidance to clients and escalate issues as needed.

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries. Makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality.

The Genomic Science Specialist will ensure that clients of Quest Diagnostics Incorporated and Athena Diagnostics receive genetics services, both consultative and laboratory, of the highest quality possible. The Genetic Counselor will provide the respective Genetic laboratories and their staff and Directors with organized programs in the areas of client consultation, case management, compliance, case review, collection of clinical information when warranted, facilitation and coordination of specific samples in the laboratory, test verification, quality assurance and education. The laboratory genetic counselors collaborate with medical writing, marketing, referral testing, research and development, Variant Science groups, and the laboratory staff.

In a production-driven environment, the primary purpose of this position is to complete life insurance medical and financial interviews via telephone through inbound and outbound calls for multiple client companies. Calls can range in length from 20 minutes to 60+ minutes depending on the extent of the applicant medical history.

Supports assigned client group(s) performing routine complexity health related customer excellence activities. Typically makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence.