Customer Care Representative I

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Supports assigned client group(s) performing routine complexity health related customer excellence activities. Typically makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. Supports all client group(s) based on business needs.