Client Service Professional - Retail Focus

Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews. Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc); Provide proof of delivery, and order status upon request. Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products. . Act as a communication link between external customer and all internal departments. Performs other related duties and participates in special projects as assigned.