Customer Service Representative

Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. Responds to client requests in the timeframe set by the Service Level Agreement. Ensures clients receive clear communication, good service, and fast turn-around times. Clearly translates and explains technical information to clients. Monitors turn-around-times to support accurate quotations to clients. Coordinates and tracks sample data for clients requiring special account monitoring or reporting procedures. Maintains appropriate follow-up with accounts to ensure customer satisfaction. Acts as representative of the client. Displays positive attitude and willingness to learn new skills. Some travel may be required to assist in trade shows or occasional client visits. Other duties as assigned.