Remote Customer service Jobs · German

Receive damage and breakdown reports from customers via phone. Coordinate necessary measures (e.g. towing services). Assist customers with breakdown related questions and mobility services.

• Act as the interface between customers and chauffeurs.
• Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
• Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic.

• Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
• Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
• Proactively investigate customer issues using internal tools and processes.

Engage directly with stores via phone and email to drive store performance, optimise engagement, and increase supply. Support stores in using Too Good To Go and its systems, including training new managers and staff. Manage a small group of partners independently, ensuring we are supporting them in achieving their food waste reduction goals.

• Provide customer support to international private and corporate clients.
• Handle complex customer inquiries and written complaints in German and English.
• Cooperate with international colleagues to find solutions to problems.