ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
Job listings
Europe
4w PTO
Provide email and chat support (no phone calls!) to Spotify users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.