Empathize with every aspect of the customer journey and understand customer's needs to help through onboarding. Deliver adoption insights and coach customers to be Voxy product experts. Maintain high customer engagement and partner with Key Account Managers to drive retention, explore upsell opportunities, and translate business needs into new solutions.
Job listings
Serve as the primary resource and partner for clients as a trusted advisor, owning the business relationship post-implementation. Leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. This role will be primarily supporting our LATAM and Spanish speaking clients.