Client Success Manager, Spanish

Serve as the primary resource and partner for our clients. You will own the business relationship post-implementation and leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway. Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features. Maintain continuous engagement with clients to increase value and build confidence in the product by providing ongoing education on new features and products Drive further adoption. Identify upsell opportunities. Identify business churn risks early, and create action plans to circumvent them. Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.