The CSM will retain Enterprise accounts (B2B) by ensuring continuous communication and relentless support, onboarding new Enterprise customers, developing customer accounts by driving product usage and increasing user base, and translating customer feedback into product requirements. This role requires analytical, consulting and advisory skills.

Serve as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. Primarily responsible for handling fundamental customer issues such as making account updates, assisting with the use of the platform, and documenting incidents via live support channels.