Patient Financial Specialist

The Patient Financial Specialist will commit continually to HIPAA regulations, ethics guidelines and advocating for client rights. Will conduct financial counseling with onboarding families to review insurance benefits in detail, educate on billing processes, prepare families for estimated charges and discuss payment options. Manage incoming inquiries received via multiple routes (including phone, email, virtual meeting scheduling platform) and address inquiries in a timely manner. Will complete routine outgoing contacts for aging or delinquent account collections. They will perform deep dive analysis to verify assigned patient responsibility accuracy. The specialist will collaborate with other departments (Accounts Receivable, Verification of Benefits, etc.) to resolve patient responsibility concerns or billing errors impacting patient responsibility. They will perform direct billing to grants/scholarships/funding source partners in region for patient responsibility balances. Maintain positive relationships with grant/patient responsibility funding source partners in region and current knowledge on processes/requirements. Work to resolve sensitive patient concerns in an empathic and professional manner, escalating to management as needed. Partner with all RCM teams and other departments to preserve efficiencies, strong communication and escalation of issues and/or enhancements. Identify critical issues and provides possible solutions in addition to elevating problems to leadership. Collaborate with the manager and leadership on special projects, workflow optimization and improvement efforts.