Remote Customer service Jobs • Collaboration

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance. ServiceNow's best practices and capabilities are brought to customers to ensure they obtain maximum value from their investment and use their licenses, resolving escalated issues quickly.

As a Customer Support Executive, you'll play a vital role in ensuring customers have a seamless journey with resolving customer issues and ensuring swift response times. Measured through team KPIs, including resolution time and response time and answering customer inquiries.

The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.

Responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.