As a Care Coordinator, you'll contact healthcare facilities to coordinate medical records and signatures. You'll also train users on timely document completion and use the automated task system to track work queues. Implement improvements to the system.
Job listings
US
Unlimited PTO
This advanced-level position involves leading and mentoring a team of Customer Care Advisors (CCAs), providing expert guidance on complex inquiries, and driving team success through coaching and process improvement to deliver a world-class customer experience. The Team Lead will also resolve complex customer and agent issues, implement process improvements, conduct quality assurance reviews, and represent the team in meetings.