Sutherland

The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies.

Bring Conversational AI projects to life: Lead/organize the engineering team, define architectural/technical requirements, develop and improve the platform, integrate with other systems, collaborate with Sutherland Global and client teams to gather technical requirements, support, educate. Develop standards to ensure scalability, system resiliency and performance. Enhance tools and processes to accelerate development, improve teamwork, increase efficiency, capabilities, robustness, quality, etc. Work with a diverse team across multiple time zones.

Receive inbound phone calls from prospects and use your proven sales skills to enroll them in one or more of the client’s insurance products. Make outbound phone calls to prospects and use proven, effective sales techniques to enroll them in one or more of the client’s insurance products (when applicable). Accurately process application/ information in sales and customer systems. Utilize effective salesmanship and excellent customer service skills on all inbound and outbound calls.

As a Claims Examiner, you will work independently, processing claims via data entry for 90% of your day. Responsibilities include effectively adjudicating claims to meet production, quality, and other metrics, following up on claims needing more information, and ensuring data integrity is maintained according to HIPPA guidelines. You'll work with specific software and may be assigned special projects.

Enthusiastic and people-oriented professionals are needed to support customers of a global streaming media and entertainment giant. Build rapport with callers while sharing your love of movies, tv shows and animated stories. Grow with us in the future.

Respond to customer inquiries via phone, email, and web chat. Provide guidance on product usability, subscription management, and license issues. Perform initial troubleshooting and escalate complex technical issues when necessary. Manage customer requests related to account configurations, feature enablement/disablement, and report generation. Collaborate with specialized teams to ensure accurate and timely issue resolution. Maintain precise records of customer interactions in our internal ticketing system.

We're Sutherland and we're seeking enthusiastic and self-motivated individuals to sell insurance products for a leading Life & Health Insurance client. In this position, you will provide prospective buyers with information about products that offer them peace of mind. You will acquire business through incoming calls, website inquiries, referrals, and refreshing old leads to increase contact rates.

The Change Management Lead is responsible for overseeing and driving the successful execution of change management strategies across an organization as part of the Consulting Services team. This role involves leading and coordinating the change management team and guiding senior leadership, ensuring that large-scale changes are effectively implemented with minimal disruption.

AI Trainer with a focus on Change Management will design, develop, and deliver AI training programs that empower customers and internal teams to successfully integrate AI into their workflows. This role will ensure that all employees, managers, and leadership are well-prepared for the changes that AI adoption will bring to their daily operations.

This is the perfect role for you if you would love to travel and want to pursue a career in the hospitality industry. You speak fluently German and English (at least B2H). You want to work for top clients of a 5-star hotel chain. You love communication with people and businesses from all over the world. You are open to work on shifts Monday - Friday 09.00-22.00pm & Saturday/Sunday 10.00-20.00pm.

Provide support for general billing inquiries, access customer records and verify account information. Troubleshoot and resolve issues, identify potential needs and recommend solutions, and follow up with customers as needed by using a variety of tools, resources and applications.