Sutherland

7 open remote positions

Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.

PTO Distribution 3 of 7 jobs

Unlimited PTO 1 jobs (14%)
4w
Min
4w
25th
4w
Median
4w
75th
4w
Max

Benefits Overview 4 of 7 jobs

Dental (2) Medical (2) Vision (2) 401(k) (1) Bonus (1) Discounts (1) EAP (1) Food Vouchers (1) Food vouchers (1) Health Insurance (1) Insurance (1) Life Insurance (1) PTO (1) Training (1)

Open Positions

Technical Customer Support Specialist – Payments & POS (German & English)

Europe 4w PTO

  • Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
  • Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
  • Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.

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Customer Support - Streaming Services

US

  • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
  • Experience with streaming basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc.
  • Strong problem-diagnosis and problem-solving skills and multi-tasking skills, with the ability to use several applications simultaneously.

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