Customer Success Specialist with German and English

Respond to customer inquiries via phone, email, and web chat. Provide guidance on product usability, subscription management, and license issues. Perform initial troubleshooting and escalate complex technical issues when necessary. Manage customer requests related to account configurations, feature enablement/disablement, and report generation. Collaborate with specialized teams (Technical Support, Finance, Legal, and Partner Support) to ensure accurate and timely issue resolution. Maintain precise records of customer interactions in our internal ticketing system. Job security is provided via a permanent contract with long-term career opportunities. Health & Wellness are supported with additional health insurance, life insurance, and an Employee Assistance Program with 24/7 psychological support. Work-life balance is achieved through 21 days of paid annual leave. There are clear career paths with opportunities for internal promotion and professional certifications.