Remote Operations management Jobs • Canada

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration.

Oversee the Operations Services business support Forward Financing provides for their company by monitoring and managing specific business operations support teams to ensure timely services with the highest quality standards, reporting to the Operations Services Senior Manager, and collaborating with leaders from various departments. You will also manage production capacity, promote a company culture that encourages top performance, and implement efficiencies that add value to the company and drive performance.

Drive the success, growth, and evolution of the Webflow Marketplace — a critical ecosystem that empowers our community of creators, partners, and developers. Shape how creators earn, how customers discover value, and how Webflow expands its creative economy. Own Marketplace strategy across pricing, payouts, supply, and expansion into new asset types.

The Program Manager leads and supports utility-sponsored energy efficiency, electrification, and demand response programs across various sectors. This role combines strategic oversight, stakeholder engagement, technical expertise, and operational execution to deliver energy savings and promote equitable access to clean energy solutions. The position requires strong leadership, analytical skills, and the ability to manage complex projects.

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead our growing team of Mid-Market Customer Success Managers serving some of the industry’s most dynamic production clients. You’ll oversee a team of Mid-Market Customer Success Managers responsible for proactive client engagement, retention, and growth across Wrapbook’s Mid-Market Film & Television segment. This is a high-impact leadership role for someone who thrives at the intersection of customer advocacy, operational excellence, and people development.

The Head of Implementation will report directly to VP, Customer Success and is responsible for setting the strategic and operational direction of our team while scaling onboarding and implementation practices across segments. This role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth.

The Project Manager is responsible for planning, executing, and overseeing projects that support the company’s operational and client service goals. This role includes coordinating resources, managing timelines, and ensuring project deliverables meet quality, budget, and client expectations. The Project Manager serves as the central point of communication between internal teams, clients, and external partners, ensuring seamless execution and delivery of projects.

This role leads the team ensuring customer commitment to ServiceNow, addressing satisfaction, adoption, and renewal challenges. It involves leading Customer Satisfaction and Success through the sale and delivery of Impact and Services products, essential for the company’s success. The role owns overall success, renewal, and growth for Commercial Major Area customers.