Drive Twilio's hardware asset management for U.S.-based employees by developing and implementing lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices. Partner cross-functionally to drive cost efficiency, compliance, and operational excellence—equipping employees with the tools they need.
Lead and optimize Twilio’s software asset management program. As a Senior Strategic Asset Manager, you’ll develop and implement lifecycle strategies that ensure efficient procurement, deployment, tracking, and governance of software licenses and subscriptions. This role partners cross-functionally to drive cost efficiency, license compliance, and operational excellence.
Seeking a Manager, Customer Support to lead a high-performing team focused on delivering outstanding service to clients. Oversee daily support operations, coach team members, and ensure prompt resolution of client issues, all while driving a culture of customer-centricity and operational excellence. Partner cross-functionally to improve processes and ensure the support function aligns with product capabilities and client expectations.