As a Pythian Service Delivery Manager you will be essential for ensuring that Pythian’s managed services meet customer expectations and are delivered efficiently and effectively. This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization.

This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication and provide comprehensive status reporting to the customer and NSC Global leadership. Ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives. Understanding and ability to create financial forecasts is needed.

As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

At Intelerad, innovative medical imaging solutions improve patient outcomes and streamline clinical workflows. As Director, Technical Support, you will lead a global, high-performing team delivering an exceptional customer experience. This role aligns operational performance with strategic business outcomes, requiring a bold vision, collaborative spirit, and a passion for continuous improvement.