Service Delivery Manager

Role:

• We are seeking a Service Delivery Manager to take ownership of service transition, operational readiness, and governance within our SRG Governance Service Delivery department.
• This role involves managing customer relationships, financial performance, and service improvement initiatives.

Key Responsibilities:

• Support the onboarding and transition of new services, ensuring service acceptance and BAU readiness.
• Act as the primary escalation point and trusted advisor for customers, chairing governance forums and driving continual improvement.
• Manage account financials including invoicing, budget tracking, and revenue forecasting, and identify opportunities for business growth.

Qualifications:

• Significant experience in Service Delivery Management within UK Government, public sector, or regulated environments.
• Strong stakeholder management and financial management skills, with proficiency in cloud technologies (AWS/Azure).
• ITIL v4 certified with expertise in service design, operations, and transition.

Benefits:

• Quarterly performance-related profit share scheme and strong career progression opportunities.
• Flexible/remote working, private healthcare, pension, life assurance, and employee discount scheme.
• Generous holiday allowance, enhanced maternity/paternity leave, and educational assistance with certifications.