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Role Overview:
- Client-focused Service Delivery Manager to oversee service performance and strengthen client relationships.
- Primary point of contact for service delivery, ensuring high-quality outcomes and customer satisfaction.
Key Responsibilities:
- Lead service reviews, monitor SLAs, manage escalations, and coordinate technical teams.
- Drive continuous improvement and commercial contract support.
What We Offer:
- Fully remote working arrangement based in Australia.
- Career development and professional growth opportunities.
Requirements:
- 3-6 years of service delivery or IT account management experience.
- Strong ITSM knowledge and client governance skills.
Not Specified
The company is a managed services provider delivering technology solutions and IT services to clients across multiple markets. The culture is collaborative and remote-first, valuing innovation, continuous learning, flexibility, and professional growth.