Remote Support Manager

Job Overview:

• You will lead the Remote Support team to deliver consistent, high-quality technical support across client environments.
• You will oversee daily operations, team performance, and service delivery with a focus on responsiveness and client satisfaction.
• This role partners with Systems, Projects, Security, and leadership to ensure seamless service delivery.

Key Responsibilities:

• Lead, coach, and develop Remote Support Engineers, including performance management and career development.
• Drive accountability to SLAs, KPIs, and service delivery standards through monitoring and quality assurance.
• Act as an escalation point for complex client issues and ensure timely resolution.

Required Skills and Qualifications:

• 5+ years of IT support or service delivery experience with leadership in an MSP environment.
• Strong understanding of Microsoft environments, networking, and virtualization.
• Experience with IT service management tools like ServiceNow, Kaseya, or IT Glue.

What You'll Love About Coretelligent:

• Competitive salary, amazing benefits, and a great vacation package with a healthy work-life balance.
• Opportunities to grow your career from within with a strong, inclusive culture.
• Flexible vacation, spot bonuses, and wellness perks including a $100 well-being allowance.