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Team Leadership
Role Overview:
- Lead a technical service desk team in a fast-paced enterprise environment.
- Serve as escalation point for complex incidents and service requests.
- Ensure SLA and KPI compliance through ticket monitoring and team guidance.
Requirements:
- Minimum 5 years of IT support or service desk experience.
- Strong experience with ServiceNow and ITIL principles.
- Expertise in Microsoft Windows, Server, M365, Intune, Active Directory, and virtualization technologies.
Benefits:
- 100% remote, work-from-home arrangement.
- Long-term opportunity with exposure to enterprise infrastructure and ITSM technologies.
- Team leadership and mentorship role in a collaborative environment.
Jobgether
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.