Serve as a frontline technical resource for Cloudskope customers and partners.
Monitor, maintain, and support customer networks, handle tickets, and drive resolution.

Responsibilities:

Scope customer issues by collecting facts and investigating the problem.
Consult and collaborate with peers, management, and engineering.
Empower customers to self-solve and learn more about Cloudskope products.

Qualifications:

3+ years in an IT support role with remote experience.
Experience with enterprise technologies like Active Directory, Microsoft server, and networks.
Strong customer communication skills and fluency in English.

Perks and Benefits:

Flexible working policy with work-from-home options.
Vacation after the first 3 months of successful employment.
A friendly, safe, and nurturing environment with latest technology.

Cloudskope

Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.

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