Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
Build strategic partnerships and identify process improvements or automation opportunities.
Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Provide first-level technical support for hardware, software, applications, and network issues.
Apply security best practices to manage access and identity requests using Active Directory and Microsoft Entra ID.
Investigate recurring problems, document incidents in ServiceNow, and drive process improvements.
This position is with a global organization focused on delivering reliable IT support and safeguarding its technology environment. The company fosters a collaborative, customer-first culture with an emphasis on security and continuous improvement.
Monitor the software licensing mailbox and respond to all requests, processing service requests to performance standards.
Assist end users with software standards, route tickets to appropriate stakeholders, and coordinate with resellers and sites on complex software deliveries.
Maintain license keys and install packages, update internal tools for software contract management, and support resolution of IT service request issues.
Empower AI provides AI solutions for government federal agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Virginia, it is a 2024 Military Friendly Employer with a culture that supports active-duty and veteran employees.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Provide a seamless customer experience and surpass expectations.
Handle all incidents in line with SLA and KPIs.
Collaborate with the team to support IT operations.
Lookers is one of the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We invest in our people through learning and development, and celebrate success at all levels.
Manage and mentor the End User Support Specialist, owning tickets and acting as technical escalation point.
Drive AI and automation across IT support workflows to improve efficiency and reduce repetitive tasks.
Own IT procurement and vendor management, plus ensure reliable IT systems alongside SRE and Security.
Parity builds core blockchain infrastructure, including Polkadot and Kusama, to enable a more secure and decentralized web. Our remote-first, global team develops open-source software, with a culture of autonomy, collaboration, and continuous learning.
Troubleshoot, install, and maintain end-user hardware and IT infrastructure across sites.
Respond to incidents via ticketing system and monitor alerts from system monitoring platform.
Participate in on-call rotations and travel up to 40% to support manufacturing and retail locations.
Green Thumb is a cannabis company with manufacturing and retail operations across the US. We are a focused team that values learning, growth, and a hands-on approach to IT support.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Process access, license, and entitlement requests within SLA in the ticketing system.
Structure and maintain Okta entitlements for role-based and group-based access.
Own license management, track SaaS utilization, and reclaim unused seats.
Power Digital is an AI-native growth firm that helps leading and emerging brands grow through strategy, creativity, and proprietary technology. It is a people-first company with a culture built on curious, ambitious, and accountable team members.