Oversee IT support and manage incoming IT tickets from employees, ensuring timely resolution; troubleshoot hardware, software, and network issues for both remote and on-site employees; implement and enforce IT security best practices.

Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM). Continuously seek opportunities to improve IT processes and procedures and coordinate with external vendors to ensure timely maintenance and support of IT systems.

This is a hands-on role that will include advanced support for our employees around the world. The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments.

As a core member of their IT team, you will be the first line of support for end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills and a strong understanding of IT best practices. You will play a key role in maintaining daily IT operations and endpoint maintenance.