The Implementation Specialist, Mexico, will be responsible for deploying Shiji’s POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation, system configuration, upgrades, basic troubleshooting, and user training, all under the guidance of senior team members. The Specialist will ensure seamless installations, address customer needs, and provide post-implementation support.

The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.

Oversees and enhances daily support operations, leading a team of 10+ direct reports, with the opportunity to impact the company's IT support structure. Manages the service desk, ensures efficient support for users across multiple locations, and acts as an escalation point for complex issues.

As an IT Specialist at a remote technical company, your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company.

The Level 2/3 Engineer role is a generalised support role dealing with support request tickets, escalated tickets, and delegated tasks. Key responsibilities include diagnosing and troubleshooting intermediate to complex issues. The role requires excellent problem-solving skills and the ability to handle a high volume of tickets while maintaining quality and efficiency.