Assist the Technical Instructor in conducting technical training.
Provide ongoing feedback and recognize any challenges early.
Monitor and enforce student class attendance, dress code, and other program policies
Per Scholas drives mobility and opportunity in the technology landscape by unlocking the potential of individuals and meeting employer needs through tech training. With national remote training and campuses in 20+ cities, it offers no-cost training programs to propel individuals into high-growth tech careers.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Perform specific delivery support activities for a single customer
Provide hardware and software incident support
Deliver IMACD tasks related to requests
Jobgether is a platform that helps candidates find jobs. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Diagnosing, analyzing and resolving technical issues.
Performing planning and analysis of IT support workflows.
Researching, analyzing, and reporting on incident trends.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. They focus on client-focused practice areas resulting in solutions to organizational challenges and value Commitment, Innovation, and Customer Satisfaction.
Act as the primary IT point of contact, ensuring solutions-driven support.
Lead SOC2 and ISO 27001 compliance initiatives with external partners.
Manage the relationship with outsourced IT partner to maintain a secure environment.
Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.
Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
Identify opportunities for process improvements and cost efficiencies in IT operations.
Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
Provide high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. Their team is made up of nearly 200 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world.
Assist clients with IT systems, hardware, and software issues.
Guide clients remotely through system setup and troubleshooting.
Prioritize customer satisfaction and escalate unresolved issues.
LGI Healthcare Solutions develops technological software for the healthcare network. They specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management. Their solutions support 320,000 healthcare professionals and over 6 million patients.
Analyze recurring issues and implement improvements.
Advocate is a mission-driven organization helping people access government benefits and support. They combine expert advocacy with technology to streamline complex processes.