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Responsibilities:
- Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
- Monitor and respond to technical questions from multiple stakeholders in parallel, while maintaining professionalism and urgency
- Partner closely with Silna’s CTO on system improvements, tooling changes, and security best practices
Qualifications:
- Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles
- Strong familiarity with user account management, SaaS tools, security tools (e.g., Google Workspace, Slack, Okta, Yubikey, password managers) & troubleshooting expertise across hardware and software
- Clear and professional written and verbal communication skills
Silna Health
Silna Health is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. They are based in New York City and work with customers across the country, with a team of 30+ members.