Serve as the primary strategic and technical interface across our Technology Partner ecosystem.
Guide ISVs building differentiated applications on the Now Platform.
Drive joint reference architectures and integration strategies with strategic technology partners as well as cloud providers.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. It has an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Manage, mentor, and coach a team of Product Solutions Associates.
Oversee the portfolio of customer implementations and serve as the primary escalation point.
Transition early-stage processes into robust, scalable systems.
EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. As one of the fastest-growing vertical SaaS companies, EvenUp is backed by top VCs and seeks collaborative individuals to have a lasting impact.
Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations.
Review of migration and configuration plans in high-risk or complex environments.
Drive resolution of partner and customer issues by identifying risks early, resolving blockers efficiently, and ensuring they are fully addressed
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters and provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
Work with strategic and enterprise ClickHouse users, customers, and prospects.
Provide architectural, technical, and migration guidance and assistance.
Ownership and oversight of L3 Support Cases and Escalations.
ClickHouse is a real-time analytics company that leads the market in data warehousing, observability, and AI workloads. They have over 3,000 customers and their ARR has grown over 250 percent year over year. Company's sustained, accelerating momentum was recently validated by a $400M Series D financing round.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Manage Access & Provisioning: Own the intake and triage for user access requests across approved AI tools.
Drive Pilot Operations: Stand up "ready-to-run" pilot kits, including onboarding instructions, Slack channel setup, and support escalation paths.
Coordinate Integrations: Work with Workplace Technology and vendors to ensure SSO/SCIM readiness and configure app integrations.
Oura empowers every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They're a quickly growing company focused on helping people live healthier and happier lives.
Lead customer onboarding and implementation for AISim Physics and ML-based solutions.
Serve as a trusted technical advisor to Product and Engineering teams.
Build and maintain reference architectures, integration patterns, and implementation runbooks.
SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors. At SandboxAQ, they’ve cultivated an environment that encourages creativity, collaboration, and impact.
Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
Help ensure broad reliability, access control, and basic security hygiene across the business
Silna Health is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. They are based in New York City and work with customers across the country, with a team of 30+ members.