Remote Information technology Jobs • SaaS

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

As the Manager of Solutions Architecture, you will drive the adoption of frontier AI by enabling the deployment of Grammarly’s products across Enterprise Tech companies and digital-first organizations. You'll leverage your technical skills and consultative experiences to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and consistency.

As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers.

As an Implementation Manager, you will lead clients’ onboarding and implementation, ensuring they unlock the full potential of Level AI to enhance customer experience. You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on Level AI products, and driving efficient time to value.