Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.
Lead end-to-end Zendesk implementations, from discovery and solution design to configuration, testing, deployment, and post-launch support for global customers.
Act as a trusted Zendesk subject matter expert, advising on service-management best practices, platform optimization, and continuous improvement.
Collaborate with cross-functional teams and manage multiple projects, deadlines, and customer relationships in a fully remote setting.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. It operates as an intermediary, processing applications and sharing shortlists with employers for final hiring decisions.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.