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Clutch
Clutch
6 open remote positions
Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.
PTO Distribution
2 of 6 jobs
Unlimited PTO
1 jobs (17%)
Benefits Overview
6 of 6 jobs
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Open Positions
Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management. Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries. Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.
Management Consulting
Business Operations
AI Fluency
Stakeholder Management
Process Design
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met. Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes. Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
SQL
Python
Log Analysis
REST APIs
Customer Support
Own financial models and reporting that connect pipeline, bookings, and spend to revenue targets. Serve as finance partner to GTM leaders, translating operational metrics into actionable insights. Lead cross-functional analyses and process improvements to enhance forecast accuracy.
FP&A
SaaS Metrics
Excel/Google Sheets
Salesforce
Communication
Design end-to-end workflows for lending and loan-application experiences, simplifying complex processes for borrowers and credit union operators. Use AI to prototype, explore, and ship code for simpler features, integrating AI into the design process. Own large, ambiguous design projects from discovery through delivery, collaborating with PMs and engineers as a thought partner.
Product Design
AI
Figma
User Research
Lead the transformation of delivery engine across Technical Delivery, PMO, and Solutions Consulting. Work hand-in-hand with Product and Engineering to reimagine end-to-end delivery. Drive metrics like CSAT, time-to-implementation, and delivery predictability.
People Leadership
AI Fluency
Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals. Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives. Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.
Customer Success
Executive Communication
Fintech