You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Lead complex software implementations and cross-functional initiatives.
Drive projects from SOW through delivery with speed, structure, and visibility.
Proactively identify risks before they become blockers in Kanban-based environments.
BlastPoint is a B2B data analytics startup that helps companies engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Founded in 2016 by Carnegie Mellon Alumni, they are a tight-knit, forward-thinking team.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Lead the end-to-end implementation for new customers, acting as the primary technical guide.
Configure product settings, permissions, and workflows, ensuring smooth transitions.
Train customers on product functionality and best practices to achieve desired outcomes.
Northbeam is building a marketing intelligence platform, providing eCommerce brands a unified view of their business data. They are experiencing rapid growth with a team of driven, collaborative, and talented individuals who value personal growth and excellence.
You will own the technical design for projects of large complexity and must understand and articulate the tradeoffs in creating good software.
You consistently write high-quality code with an awareness of industry best practices and trends.
You must have demonstrated experience building complex systems, debugging them effectively, and maintaining project plans, documentation, and backlogs.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They invest in people and new advanced technologies to unlock the power of data and to innovate; a FTSE 100 Index company with a team of 23,300 people across 32 countries.
Onebrief offers collaboration and AI-powered workflow software designed specifically for military staffs, enhancing speed, intelligence, and efficiency. Founded in 2019, Onebrief boasts a team of veterans and technologists, with over $320m raised from top-tier investors and a valuation of $2.15B.
Own the most complex, highest-impact enterprise implementations.
Command executive rooms with confidence and credibility.
Improve delivery systems, not just individual projects.
Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. They've raised over $50 million from top-tier investors and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
Proactively identify and manage technical dependencies across workstreams to reduce delivery risk.
Manage and mentor a multidisciplinary team including engineers and analysts.
Aker Systems builds and operates ultra-secure, high-performance, cloud-based data infrastructure for enterprises, driving performance and reducing costs. They are recognized for a breakthrough culture that puts culture first, encouraging people of different backgrounds and identities to apply.
Own successful onboarding and expansion delivery across all customers
Lead executive-level escalation conversations
Hire, coach, and develop implementation managers and solutions architects
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.
Lead Product Implementations for multiple projects focused on enterprise clients.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Develop scalable processes to improve client implementation efficiency.
Act as central program manager for the Implementation team.
Own, develop, and maintain project management tooling and process documentation.
SmarterDx helps integrate clients into applications. They are a private company that values high-speed adaptation and collaboration between departments.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Translate business requirements into unique technical solutions
Track and Report on Projects Logs, Key Performance Indicators, and drive constant improvement.
Be a “glue” role that connects the Operations, Success, Risk, Product and Engineering teams.
Payabli is a next-generation Payments Infrastructure and Monetization Platform built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack for total control over the payments experience.
Lead distributed teams across North America and Eastern Europe, aligning execution with client expectations and business outcomes.
Own end-to-end delivery of complex programs, ensuring scope, budget, timelines, and quality are met consistently.
Serve as the primary delivery contact for clients, building trusted relationships through transparency and strategic insight.
Robots & Pencils drives digital innovation by building meaningful, scalable software products for forward-thinking clients. They blend strategy, design, and engineering to craft technology that transforms businesses and improves human experiences.
Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California, that transforms contact centers into strategic assets with its AI-native platform, leveraging advanced technologies such as Large Language Models. Level AI is consistently updated with the latest AI innovations to enhance customer experience and drive growth.
Coordinate technical execution across multiple engineering technology teams, keeping deliverables on track and risks visible
Clean up and standardize Jira workflows, manage boards, create advanced filters, and build executive dashboards
Create and maintain technical documentation and knowledge base content to improve transparency and team efficiency
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They are modernizing, capitalizing on emerging trends, and evolving businesses for the coming decades by remaining tech-agnostic and human-centered.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Co-create the technical roadmap with Engineering and Data Science leadership.
Own end-to-end delivery of the most complex, high-stakes projects yourself while mentoring other TPMs.
Define and integrate appropriate quality standards into product requirements and technical design.
DataKind believes in the transformative power of data science and AI to create a more promising future. Since its founding in 2012, it's been at the forefront of designing scalable, data-driven tools that address some of the world's toughest challenges.
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Drive end-to-end activation projects for new strategic clients.
Define and standardize implementation methodologies and best practices.
Develop and execute comprehensive implementation plans aligned with client objectives.
Commure's mission is to simplify healthcare and aims to revolutionize care delivery. They power over 500,000 clinicians and is backed by investors including General Catalyst and Sequoia.