Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. They have award-winning threat intelligence, emergency communication, and travel risk management solutions and serve thousands of leading businesses in more than 150 countries.
Lead customer implementation from contract to adoption.
Manage 30–40 concurrent projects with various stakeholders.
Conduct training sessions and ensure platform understanding.
12twenty is a platform connecting employers with early career professionals. They connect students, schools, and employers, fueling their own growth with a passion for continuous improvement and a supportive team culture.
Lead and manage end-to-end product implementations for clients
Coordinate daily with clients and development teams, keeping both sides aligned and accountable
Oversee and coordinate developer activities in a structured way: track tasks, monitor status, and ensure quality and deadlines are met
They are a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 100 organizations.
Lead new Partners through the end-to-end onboarding process.
Coach Partners in configuring and customizing the product to meet their specific needs.
Provide initial technical guidance and troubleshooting to Partners.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design, configure, test, and support the full implementation of the RF-SMART Demand Planning product.
Lead the implementation effort directly for our customers within the given and committed deadline.
Optimize implementation processes, and establish best practices as we grow this solution across our customer base.
RF-SMART is a global software company focused on delivering world-class mobile supply chain management (SCM) applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries. They value growth, collaboration, and innovation.
Manage complex solution implementation projects from planning through execution.
Build strong relationships with clients and communicate effectively.
Assist clients with product-related configuration decisions and troubleshoot technical issues.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and foster a culture built on strong values, making them indispensable to both customers and employees.
Lead multiple product implementations, ensuring a smooth customer experience.
Drive hardware and software delivery, meeting project milestones and training.
Manage customer relationships as the primary point of contact.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service.
Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience.
Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world, valuing diverse perspectives and committed to building an inclusive workplace.
Manage and execute the full implementation of solutions for new customers.
Develop and align implementation plans tailored to client needs.
Maintain clear communication and engagement with customers throughout the implementation process.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Execute the vision and plan for the Professional Services and Technical Projects department.
Coordinate with Engineering and Product to influence the product roadmap.
Collaborate with the VP of Sales and Customer Success to support the entire customer journey.
Leap Tools builds solutions for the interior décor industry, serving customers in over 80 countries, including major companies like Home Depot and local retailers. Recognized by Deloitte as one of the fastest-growing tech companies, they foster a culture of ambitious challenge-seekers.
Serve as the main point of contact during a customer’s implementation process
Deliver top tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market.
Develop and refine scalable processes that improve client implementation efficiency
Build a bridge between Implementation, Product, Engineering, Data, and Customer Success
Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
SmarterDx builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Own and manage programs that support how Product Development delivers client implementations
Partner with Solutions Architects, Product Managers, Engineering, and Technical Services to define and track implementation related development work
Establish and maintain repeatable development tasks, ownership, and systems to ensure work is reflected in the product roadmap
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. They work with over 660,000 providers and handle over 12 million prior authorization requests annually. The Coherenauts, as they call themselves, who succeed there are empathetic teammates who are candid, kind, caring, and embody core values and principles.
Partner closely with customer teams to understand reporting and analytics needs
Combine Doxel data with customer data to create integrated, automated reporting solutions
Build and maintain dashboards and reporting engines in Power BI, Tableau, or Google Slides/Docs
Doxel AI brings computer vision to construction, so the industry can deliver what society needs to thrive. Doxel has contributed to the construction of facilities and is at an exciting stage of scale as we build upon our growing market momentum.
Serve as a key external-facing representative for a project team.
Coordinate with the project’s technical lead to manage the implementation of technical requirements.
Develop, document, and champion best practices with our teams for application deployment.
Dimagi is an award-winning social enterprise and certified B Corp. They leverage their open-source platform, CommCare, to enable Frontline Workers and deliver services to underserved populations across various sectors, with a global reach and impact-first approach.
Partner closely with two core product squads and their product managers to understand goals, define success metrics, and translate product ideas into concrete analytical plans.
Design and execute experiments on new and existing features, including scoping test populations, determining rollout strategies, and monitoring “do no harm” tests where sample sizes are smaller.
Write high-quality, efficient SQL (primarily in Snowflake via Hex) to investigate product questions, build custom analyses, and create clear, reusable queries that power reporting and decision-making.
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages.
Manage CRM and ERP software implementation projects for clients with 5-500 users.
Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks.
Design and deliver key stakeholder training on system configuration as well as end user training.
Momentus provides event and venue management software to customers in over 50 countries, serving thousands of customers that power millions of events. They offer a comprehensive platform with leading-edge SaaS technology, providing a 360 view of the business to cut costs, save time, and increase revenue.
Lead end-to-end implementation projects across the Genea Security product line
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Own project timelines, deliverables, and status trackers
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. They foster an environment of teamwork, transparency and authenticity, where you can be yourself.
Build and maintain source-of-truth reporting across the ARR waterfall and GTM Scorecard metrics.
Develop and maintain advanced SQL-based analyses for forecasting and performance tracking.
Deliver actionable insights to support planning and execution.
Jobgether uses an AI-powered matching process connecting candidates with employers. This ensures applications are objectively and fairly reviewed. They may use artificial intelligence (AI) tools to support parts of the hiring process but final hiring decisions are ultimately made by humans.
Work with clients to identify business requirements.
Document requirements, solution designs and testing plans.
RainFocus cares about its employees, customers, and the world in which they live. Their rapidly growing team serves Fortune 500 companies to prepare and execute in-person, virtual, and hybrid events across the world through their industry-disrupting software platform.