Cohere Health

Client Success Manager

Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.

Client Success Specialist

• Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
• Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
• Analyze client data and metrics to generate insights for internal decision-making and client initiatives.

Commercial Strategy Manager, Inpatient

Serve as the business owner for a key new product, reporting to the Senior Director of Commercial Strategy & Operations, and drive the product throughout its end-to-end lifecycle. This role is responsible for both strategy and execution. Shape a product from concept through commercialization and scale, driving strategic decisions and operational execution across the organization.