3 open remote positions
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build.
The Technical Support Specialist resolves Tier 1 and 2 customer issues, collaborates cross-functionally with Product, Engineering, and Support teams, and identifies workarounds and new features to maximize customer value. The working hours for this role are Monday - Friday, 11:00 AM to 7:00 PM EST.
Take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space. You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo.
Own the customer relationship post-onboarding for a portfolio of ~70 accounts, delivering consistent customer value while protecting/growing ARR. This is a high-impact role for someone excited to blend product knowledge, relationship management, and commercial ownership to help our customers thrive.