Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021-2025 with a 4.3 Glassdoor rating, the company fosters a mission-driven, collaborative, and transparent culture.
Salary Distribution
2 of 2 jobs
$140,000
Min
$151,250
25th
$162,500
Median
$173,750
75th
$185,000
Max
Benefits Overview
2 of 2 jobs
Dental
(2)
Medical
(2)
PTO
(2)
Parental Leave
(2)
Vision
(2)
401(k)
(1)
401(k) Matching
(1)
AD&D
(1)
FSA
(1)
LTD
(1)
Life Insurance
(1)
Remote Work
(1)
Own the end-to-end post-sale delivery organization for physical security and access control, including support, implementations, renewals, and customer success.
Manage a delivery P&L, build services portfolio balancing margin-positive offerings with strategic loss-leaders, and lead onshore/offshore teams.
Define KPIs like utilization, margin, time-to-value, and retention, while coaching managers and operationalizing delivery with AI.
Act as the working lead for the L2 team, resolving complex technical cases while owning daily queue triage, after-hours coverage, and escalation quality.
Serve as the primary escalation point before L3, coaching team members on technical decision-making and enforcing SLA compliance across the team.
Manage enterprise implementation support, hardware configuration, system integration, and documentation to ensure high service standards.