RainFocus

As a team member of the RainFocus Client Success organization, the Solution Consultant is critical to driving post-sale client implementations. They work alongside Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions and educate clients on the implemented RainFocus toolset. The position requires collaborative, energetic team members who are capable of becoming experts in RainFocus products and industry best practices.

This role is responsible for new account acquisition, as well as retention and expansion of revenue within a specific named account target list. Partnering with RainFocus Marketing and Client Success, this position will focus on identifying a solution to customer challenges in enterprise event management and exhibitor management. This role will also work very closely with the Product and Services teams to ensure customers are highly satisfied with the outcome.

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.