Program Manager (Implementation)

Responsibilities:

• Develop and refine scalable processes that improve client implementation efficiency
• Build a bridge between Implementation, Product, Engineering, Data, and Customer Success, establishing clear ownership models, handoffs, and decision-making frameworks
• Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead

Qualifications:

• 5+ years experience in program/project/operations management, preferably 3+ years in healthcare technology or SaaS organization
• 3+ years working with implementation, integrations, or customer success teams
• 1+ years as power user or admin experience in Jira, or other work management tools

Bonus Points:

• PMP or project management certification
• Agile certification