Program Manager, Services

Essential Functions and Responsibilities:

• Drive and coordinate implementation process improvements across the Services organization, ensuring changes are executed, adopted, and reflected in active and future delivery efforts.
• Work across Lumin departments and partners to identify systemic issues and recurring challenges impacting implementation delivery.
• Track, manage, and drive follow-through on improvement initiatives identified through project retrospectives, client feedback, surveys, and internal reviews.

Position Specifications:

• 3 years of experience in project or program management, ideally in a SaaS, fintech, or enterprise software implementation context.
• Proven success managing external client implementations with multiple stakeholders and tight timelines.
• Hands-on experience supporting or coordinating enterprise application deployments and integrations in the financial services or digital banking space.

Knowledge, Skills, & Abilities:

• Strong organizational and time management skills with the ability to manage multiple concurrent projects.
• Excellent written and verbal communication skills across technical and non-technical audiences.
• Proactive, solutions-oriented mindset with the ability to identify risks early and drive mitigation plans.