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About the Role:
- Serve as a technical escalation point.
- Act as a subject matter expert for the Customer Delivery and Sales teams.
- Help customers and prospects see the configuration and integration possibilities of the Level AI platform.
Key Responsibilities:
- Manage program tasks related to technical configurations.
- Support the integration of telephony platforms.
- Implement secure SFTP file transfers to support customer workflows.
Level AI
Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California, that transforms contact centers into strategic assets with its AI-native platform, leveraging advanced technologies such as Large Language Models. Level AI is consistently updated with the latest AI innovations to enhance customer experience and drive growth.