Robots & Pencils

5 open remote positions

Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009 with delivery centers in Canada, the US, Eastern Europe, and Latin America, they are a smaller, faster, and more senior team averaging 15+ years of experience.

Salary Distribution 1 of 5 jobs

Benefits Overview 1 of 5 jobs

401(k) (1) Dental (1) Medical (1) PTO (1) Vision (1)

Open Positions

  • Lead end-to-end delivery of complex multi-phase engagements, managing scope, budget, timeline, and quality across distributed teams.
  • Serve as primary delivery contact for clients, building trusted relationships and identifying opportunities to expand value.
  • Coach junior delivery managers, foster a culture of transparency and continuous improvement, and contribute to delivery practices and tools.

  • Lead and grow a geographically aligned engineering organization at the director level, owning regional P&L and ensuring successful delivery of client and internal initiatives.
  • Champion adoption of AI-forward tools and AI-assisted delivery, raising both velocity and expertise across the team.
  • Set the standard for AI-forward engineering practice, using tools like Claude and Cursor with sophistication, and help the team adopt AI tools effectively.

  • Own end-to-end delivery of managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met.
  • Run the operating cadence across cross-functional service teams, managing releases, enhancements, and change requests while protecting stability.
  • Serve as the primary delivery contact for clients, building trusted relationships through transparency and clear communication.

$115,000–$115,000/yr

  • Lead operational strategy and go-to-market infrastructure for managed services, partnering across sales, delivery, and finance to build scalable service models and SLAs.
  • Drive process improvement by redesigning workflows, implementing AI-powered automation, and establishing KPIs that give leadership clear visibility into business health.
  • Own end-to-end management of critical business systems (PSA, HRIS) and financial models including LTV, CAC, and WIP tracking to support data-driven decisions.

  • Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
  • Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
  • Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.