Mozilla is seeking a proven, self-motivated, creative and resourceful individual to join as a Customer Success Manager on our global advertising sales team. The ideal candidate is a strategic solution-driver who puts our customers at the core of everything we do. In this role, you will lead key client relationships, leverage analytical skills, and develop product expertise to become a trusted consultant in media planning, strategy, and measurement to our key accounts.
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This role focuses on new inbound clients, building brand awareness, and leveraging partnerships and existing client relationships to grow the CMMC business. The role will also have a voice in developing the strategic plan and go-to-market strategy to expand market share within the Defense Industrial Base. The position requires communication with clients, pipeline maintenance, and collaboration with internal teams to develop proposals.
You will produce new business with one of ServiceNow's largest existing accounts, RBC (Royal Bank of Canada). You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. You will provide strategic leadership to clients and work with ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes. Manage all Executive relationships between ServiceNow and assigned clients.
$90,000–$110,000
USD/year
US
3w PTO
Drive the success of product sales efforts by building relationships with nonprofits. The Director of Client Success will partner with the Growth Team to execute product sales strategies and build strong client relationships. This role requires someone with a strong nonprofit network and understanding of fundraising strategies. Responsibilities include tracking sales goals, leveraging the nonprofit network, and maintaining client satisfaction.