The SVP, Client Services is a skilled relationship builder with deep pharma marketing experience, adept at unifying cross-functional teams to achieve client business goals. This role involves leading a team of Account professionals, providing strategic counsel, and managing client relationships. As a business leader, this individual ensures financial targets are met, and staffing issues are addressed.
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration. Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities. Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
As a Client Success Manager, you will manage Modern Health’s large-scale employer relationships from launch through contract renewal, partnering with Fortune 500 companies to drive product adoption and engagement, and client retention and growth. You will partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion.
The Associate Client Manager is responsible for all client activity and the overall success of NielsenIQ at the customer. This role delivers analytics and recommendations for clients based on the NielsenIQ Solutions and Services assigned to them. The role has deep knowledge of the customer’s business to identify new opportunities to drive value.
This role involves owning client relationships for a portfolio of large accounts, ensuring valuable relationships with HR contacts, understanding client objectives, and delivering solutions to help them achieve growth. You'll also renew, expand, and renegotiate contracts, plan client launches, present best practices, analyze client data, and provide product feedback.
Play an integral role in post-sales client relationships, campaign management, and account expansion. You’ll work closely with Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Use your RTB/Programmatic media buying experience to optimize campaigns and ensure client satisfaction with their campaign performance.
As an Account Director, you'll be a self-sufficient, dynamic account partner for clients, providing regular strategic counsel to help pharmaceutical marketers navigate the rapidly changing healthcare landscape and drive brand growth. You will establish and maintain senior client level contact, leading to positive and effective client/agency relationships.
As a Senior Client Success Manager, you’ll be a trusted strategic advisor and operational expert for valuable brand partners, blending high-touch campaign execution with relationship-based account and client management. You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will ensure campaigns align with client objectives.