In this role, you will specifically support our SportsEngine platform, providing unparalleled service to our existing customer base by focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals as a team player.
As a Dealer Inspire Platform and Media Performance Manager, you'll provide expert guidance on digital media strategies and develop client strategies for Websites, Digital Advertising, and Conversations Chat Platforms. Create unique marketing ideas, stay on top of industry trends, and educate clients on all Cars Commerce capabilities.
We are looking for a driven and customer-focused Client Success Manager to join our growing team who will be instrumental in ensuring our university and property management clients experience the full value of our platform. From onboarding new partners to fostering long-term relationships and facilitating contract renewals, you’ll play a key role in client satisfaction and retention, collaborating closely with the sales and operations teams.
Serve as a liaison between the customer and the company to address needs, inquiries and issues, including sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division’s delivery performance and maintaining ISO 9001 documents for the Customer Service function.
The Account Executive leads the full end-to-end sales cycle and account management strategy, identifying growth opportunities in the US Payer and Clinical Reasoning territory and accounts. This role manages the sales cycle from lead generation and proposal to contract negotiations, deal closure, and account management. They're expected to meet or exceed sales goals while delivering integrity, quality, and customer service to clients.
The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.