Responsibilities:
- Establish and maintain ongoing relationships with an assigned list of MCG customers.
- Conduct regular business reviews and customer outreach in accordance with MCG/Customer Success/Account Management policy and process requirements.
- Learn and apply the MCG Customer Success Tool Kit to elevate the quality of outcomes.
Requirements:
- Able to assess client needs, prioritize work and engage other resources as needed.
- Experience in healthcare and/or software/technology service industries.
- Experience with CRM solutions, especially Gainsight and Salesforce.
Benefits:
- Medical, dental, vision, life, and disability insurance.
- 401K retirement plan; flexible spending and health savings account.
- 15 days of paid time off + additional front-loaded personal days.
MCG
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team and cultivate a work environment that nurtures personal and professional growth where you'll be able to fully realize your potential.