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What You’ll Do:
- Ensure that all service level agreements (SLAs) are delivered according to specifications / guidelines
- Escalate SLA cases to leadership team that are nearing milestone timeframes to avoid missed SLA’s
- Attend ongoing meetings with service customers to provide updates and address reported charger issues
Your Experience and Capabilities:
- 3-5+ years of experience in a similar role
- Experience with Salesforce or similar CRM
- Outstanding written and verbal skills, with the ability to present to our client’s senior management team, maintain client correspondence and internal documentation
What We Offer:
- Full-time employees enjoy competitive compensation
- Yearly bonuses.
- Benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation
InCharge Energy
InCharge Energy is dedicated to providing comprehensive electric vehicle (EV) charging solutions. They foster a dynamic and inclusive work environment where employees are valued and supported.