Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers’ needs. Manage the relationship with the account - including contract manufacturers, distributors, and end customer. Drive customer revenue and shipments to the goals of the account and company. Manage the internal and external communication regarding the account. Available, responsive and timely to customer inquiries.
As a Client Success Manager, you will own the health, retention, renewal, and growth of your assigned accounts, acting as a trusted advisor to client stakeholders. You’ll build long-term partnerships by deeply understanding your clients’ goals and proactively driving adoption, expansion, and success. This role is strategic and hands-on, balancing day-to-day problem-solving and client advocacy with long-term planning and business impact.
Begin with 2-3 weeks of structured onboarding where you will be the Account Manager Support, helping managing creators and influencers. You will support the AM’s to Onboard and manage a portfolio of creators and influencers towards performance goals. You will partner with your colleagues to develop/implement creative ways to onboard new creators, improve customer relationships, and grow the business. Report to the AM, keep them updated on key problems and opportunities.
As a Renewals team member, you will oversee client renewals, renew existing licenses, discover growth opportunities, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, and staying current on Asana’s pricing and packaging. You will secure renewal contracts, engage decision makers, maintain a forecast, analyze data, and manage the quote-to-close processes.
Own and grow relationships with Sully.ai's healthcare customers. This role is responsible for driving renewals, identifying expansion opportunities, and ensuring our customers maximize value from Sully.ai. You will serve as a trusted advisor to physicians and healthcare leaders, partnering with them to eliminate administrative burdens and transform how care is delivered.