Account Manager II

The Account Manager II is a key member of our Education Partnership team, focused on building and strengthening relationships with organizations across the education ecosystem. In this role, you’ll work closely with EdTech companies, consulting firms, and other partners in the education market to drive revenue growth and deliver meaningful client outcomes. Success in this role requires a deep understanding of client needs, a collaborative mindset, and a commitment to providing exceptional service in a dynamic, mission-driven environment. Major Responsibilities: Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence. Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals Customer Success: Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.