Pathward

Leads the development and execution of integrated talent strategies that promote organizational excellence and cultivate a high-performance culture aligned with Pathward’s values. Partners closely with People Business Partners (PBP) and senior leaders to deliver impactful initiatives across change management, performance optimization, leadership development, critical role identification and succession planning.

Lead the design and adoption of software and hardware asset management practices. Ensure the effective management of Information Technology (IT) assets throughout their lifecycle. Responsible for processes and solutions that facilitate the efficient and effective management of all IT assets as well as driving efficiency, reducing risk, and promoting long-term sustainability.

Manage all aspects of an assigned portfolio of accounts, ensuring the relationships meet corporate standards for risk, profitability, factoring and asset-based lending services, and financial controls. Manage portfolio through complete and current knowledge of client’s financial condition, management’s performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards.

This role will lead the acquiring strategy for our enablement sponsorship business, overseeing merchant acquiring sponsorship, ATM acquiring and sponsorship services, and faster payments capabilities. The ideal candidate has deep experience enabling fintechs, ISOs, and processors, and understands the regulatory, network, and operational complexities of sponsor banking. You will drive scalable growth through partnerships, technology integration, and risk-aware innovation.

Lead the development and lifecycle management of the bank’s ATM sponsorship and money movement product offerings. This role is focused on enabling independent ATM deployers (IADs), ISOs, and processing partners to operate ATM fleets under the bank’s regulatory and network credentials. The role extends to money movement products including ACH, domestic wires, FedNow, and Real-Time Payments (RTP).

Answer customer service inquiries and promote products and services within a call center environment. This job also involves back-office non-phone work processing emails, document reviews, research and other offline requests. Support new and existing customers by answering inquiries in an inbound call environment, as well as email requests, while maintaining a high level of quality. Work closely with internal departments and partners/programs to resolve customer issues, escalating as needed.

Responsible for building and optimizing the operational foundation that supports all revenue-generating activities across our fintech and payments partnership teams. This role ensures that the systems, processes, data, training programs, and tools used by go-to-market teams are aligned, efficient, and scalable. By driving and facilitating operational excellence across the full revenue lifecycle, the Manager of Revenue Operations plays a critical role in enabling strategic growth.

Serves as a key partner to leaders, managers, and employees in resolving workplace conflicts and navigating employee relations matters. Collaborates closely with the People & Culture (P&C) team to ensure adherence to organizational policies. Provides strategic coaching to leaders, People Business Partners, and managers to promote constructive feedback. Manages employee relations across multiple business groups to assist employees and managers in resolving issues and grievances.

Responsible for driving the expansion of the company’s footprint within the U.S. banking and credit union sector. This role focuses on significantly increasing the number of direct partnerships with financial institutions (FIs) through proactive outreach. This role requires a strategic thinker with strong execution skills, capable of independently managing the full business development lifecycle and aligning partnership efforts with broader organizational goals.