Transform how Federato captures and acts on customer feedback as the first Customer Insights Researcher. Build a customer insights program from scratch—establishing the systems, taxonomies, and workflows that turn scattered feedback from support, sales, and research into strategic product intelligence. Partner with Product and Design to ensure user needs directly influence what we build.
Act as the bridge between business and technology data‑sharing and API‑driven platform, ensuring requirements are clear, actionable, and aligned with client and regulatory needs. Translate complex data‑exchange scenarios into user stories with precise acceptance criteria, maintaining a well‑prioritized backlog. Collaborate with Product Owners, Engineering, and Architecture to refine stories around API estate, roles & permissions, and secure data flows.
Partner with Connect leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy. Maintain a pulse on the financial health of the Connect business, including relevant trends, and proactively surface areas of concern or opportunity. Support cross-functional execution across priority projects, ensuring alignment between teams, and design and implement operational systems and processes.