Job Description
Transform how Federato captures and acts on customer feedback as the first Customer Insights Researcher, reporting to the Research Manager. You'll build our customer insights program from scratch—establishing the systems, taxonomies, and workflows that turn scattered feedback from support, sales, and research into strategic product intelligence. You'll work hands-on from day one: synthesizing patterns across customer touchpoints, creating insight repositories that serve the entire organization, and partnering with Product and Design to ensure user needs directly influence what we build. Your work will close the feedback loop—showing customers their voices shape our product while giving teams the insights they need to make smarter decisions.
About Federato
Federato is on a mission to defend the right to efficient, equitable insurance for all, and is funded by those behind Salesforce, Veeva, Zoom, Box, etc.