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Software Mind
Software Mind
22 open remote positions
Software Mind develops solutions that make an impact for companies around the globe. They build cross-functional engineering teams and foster a culture of openness, respect, grit, and enjoyment.
Benefits Overview
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Open Positions
Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules. Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews. Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs.
ServiceNow
ITIL
JavaScript
Incident Management
Update and upgrade outdated libraries, dependencies, and frameworks to keep the application stable and secure. Add and expand unit test coverage across the application, testing thoroughly to validate stability and functionality after upgrades. Collaborate with the client's engineering team to align on priorities and progress, working independently on a legacy codebase.
Kotlin
TypeScript
React
Unit Testing
You will manage infrastructure and IT operations projects for enterprise clients in Western Europe. You will own delivery of projects including scope, schedule, budget, and quality. You will steer project teams, run steering committees, manage client expectations, and coordinate delivery.
Project Management
Infrastructure
Cloud Computing
Stakeholder Management
Jira
Own the platform architecture for private and sovereign cloud platforms, including control plane, compute, storage, and network. Produce design documentation, deploy and upgrade using Kolla-Ansible, and integrate storage, networking, identity, and load balancing. Act as third-line escalation, lead root cause analysis, and support pre-sales as a technical expert.
OpenStack
Linux
Cloud Networking
Install and configure OpenStack components using Kolla-Ansible in line with approved designs. Handle second line incidents, service requests, and maintain configuration repositories. Automate repeatable work with Ansible and CI pipelines, and participate in on-call rotation.
Linux
OpenStack
Ansible
Networking
Lead and coach Scrum teams to self-organize and achieve sprint goals. Drive improvements across the wider process involving Product Owner, business, and other teams. Facilitate communication and Scrum ceremonies, adapting pragmatically as needed.
Agile
Scrum
Coaching
Communication
Problem-Solving
Collaborate on design and development of responsive healthcare web applications using React and C#. Develop server-side logic and integrate third-party APIs to enhance functionality. Ensure security and privacy of healthcare data through best practices.
React
C#
.NET Core
Azure
JavaScript
Design end-to-end architecture for AI-driven solutions with a focus on Generative AI. Engage in AI pre-sales activities including client workshops, discovery sessions, and technical presentations. Define and oversee implementation of AI solutions such as RAG pipelines, vector search, and LLM integrations.
Cloud Platforms
LLMs
LangChain
API Design
Developing backend tasks in .NET, maintaining APIs, and assisting with system integrations. Writing clean, testable code and creating unit tests with mentor support. Utilizing AI tools consciously for code generation, refactoring, debugging, and technical research.
C#
.NET
ASP.NET Core
Git
AI Tools
Support strategic HR planning and organizational change initiatives aligned with business needs. Partner with managers and leadership teams, providing coaching and guidance on people-related topics. Act as a company culture and employee experience champion, driving engagement and a positive work environment.
HR
Employee Relations
Stakeholder Management
Talent Management
HR Analytics
Build and operate change-data-capture pipelines from PostgreSQL into Azure using Kafka Connect and Debezium. Configure, deploy, and scale connectors end-to-end, covering connector setup, task management, offsets, schema history, and snapshot strategy. Monitor and troubleshoot the platform in production, handling connector failures, task rebalances, and throughput issues.
Kafka
PostgreSQL
Python
Azure
Kubernetes
Design, build, and maintain CI/CD pipelines for .NET microservices and Shopify Hydrogen storefront to enable low-risk releases. Provision and manage AWS infrastructure using infrastructure-as-code and implement security controls. Coordinate with backend engineering, QA automation, and client IT on environment needs and deployment schedules.
AWS
Terraform
CI/CD
Docker
.NET/C#
Design and implement Bayesian statistical models for decisioning under uncertainty. Build Markov chain and Hidden Markov Models for sequential customer behavior patterns. Apply MCMC methods and mixture models, then translate models into production microservices.
Python
Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues. Troubleshoot deployment, networking, infrastructure, and CI/CD challenges while performing root cause analysis. Identify opportunities to automate manual tasks and improve engineering workflows using Terraform, Python, and Bash.
AWS
Terraform
Python
Bash
CI/CD
Design, develop, test, and deploy new backend applications for a private cloud solution. Test and improve existing backend infrastructure applications. Migrate workloads and support the platform in production.
Python
CI/CD
GitLab
Docker
Support deployment, operation, and reliability of production services on Kubernetes. Monitor service health, investigate production incidents, and participate in on-call and postmortems. Troubleshoot application runtime, networking, and service-to-service issues across Node.js and JVM.
Kubernetes
Splunk
Prometheus
Grafana
Node.js
Manage and resolve Salesforce support tickets for Investor Relations, Investment, and Value Add teams. Troubleshoot issues related to reports, dashboards, data updates, user permissions, and platform functionality. Assist with data maintenance, quality initiatives, and configuration tasks such as creating or modifying reports and workflows.
Salesforce
Data Management
Reporting
Communication
Designing, building, and deploying AI and Generative AI solutions like LLM-powered applications and chatbots. Developing and optimizing prompt engineering strategies and RAG pipelines using vector databases. Integrating AI models into cloud-based applications and implementing agent-based workflows.
Python
LLMs
Generative AI
LangChain
Vector Databases
Own Kubernetes deployment and operational health, including scaling, rollout/rollback, and resource tuning for framework services. Build and maintain production observability with Grafana dashboards and Prometheus alerting across SSR and Glide platform layers. Diagnose and resolve Node.js and JVM production incidents, including event-loop stalls, heap growth, and GC pressure.
Kubernetes
Node.js
Prometheus
Grafana
Ensure delivery stream teams use available tooling and platform elements, and upskill them in modern development practices. Deliver technical life-cycling changes and help design systems that meet non-functional requirements for reliability and maintainability. Assist in diagnosing platform and tooling issues, and deliver software infrastructure to projects.
CI/CD
Kubernetes
Azure DevOps
Cloud Services
Application Security
Design, develop, and execute test plans, test cases, and test scripts for web applications. Identify, document, and track bugs, ensuring they are resolved effectively. Perform manual and automated testing to ensure optimal performance and user experience.
Playwright
JavaScript
Python
GitHub
JIRA
Support a short-term dashboard migration project from Metabase to Omni under the Head of Analytics. Design, build, and deploy high-quality dashboards and reporting views using Looker and SQL. Work independently in a fast-paced environment, taking ownership of deliverables and collaborating with the analytics team.
SQL
Snowflake
Looker
Dbt