This role is built on operational excellence, and you will be passionate about building resilient systems. You'll work with a collaborative, fast-moving team where your contributions will directly impact system reliability, developer velocity, and our ability to safely deliver AI-powered products at scale.
The position involves serving as the accountable party to provide clients with exceptional experiences, assisting them with highly-technical and customer-focused service through direct interaction. The person will ensure that client Service Level Agreements (SLAs) are met and drive improvements to existing tools & processes, influencing the creation and maturity of internally-housed IaC to create project efficiency and reduce system inconsistencies.
Manage and improve our growing AWS and data center infrastructures; design, implement, and maintain a CI/CD pipeline to improve developer workflows; utilize centralized monitoring and logging to improve visibility across the team; assist development teams in solving issues around scaling and bottlenecks; work with teammates to develop high-quality software, balancing security, reliability, and operational concerns.
We’re seeking an Engineering Manager – Cloud Infrastructure to lead a globally distributed team of senior platform engineers. You’ll play a pivotal role in shaping, scaling, and securing our cloud infrastructure, ensuring availability, resilience, and business continuity for the organisation and its subsidiaries. This role combines strategic leadership with hands-on technical expertise.
As a Principal Observability Engineer, you'll consult with teams to ensure their systems are reliable and scalable. You'll operate at the intersection of systems engineering, platform operations, and tooling — providing expert guidance and data-driven recommendations and design and teach best practices in observability, helping teams improve their system reliability and performance. This role involves solving complex infrastructure puzzles and fostering collaboration between Engineering, Support, and Product teams.