The Operations Trainer is responsible for delivering virtual training to staff across a variety of operational functions, including curriculum and procedural instruction related to systems, compliance, industry topics, new products or clients, and other key initiatives. This role also supports the development and maintenance of training content, policies, and procedures to drive consistency and excellence across the organization.
Lead a team of trainers, delivering onboarding and cross-skilling training to enhance Compliance and Complaints Investigations. Schedule resources, ensure training quality, and advise on the impact of change to analysts. Partner with cross-functional teams to provide effective readiness training, and stay updated on regulatory and technology advancements. Ideal for detail oriented communicators passionate about enabling others and thrive on change.
As an Instructional & Enablement Analyst, you will design impactful training materials and analyze quality and training data to continually improve training effectiveness, contributing to the overall success and development of our agents, and enhance the quality of customer interactions and supporting continuous development within our customer service team.
The Leadership Corporate Developer cultivates leadership capabilities, fosters a culture of continuous learning, and drives performance through impactful training initiatives by delivering leadership training classes and workshops to team members from entry level to senior executive. Responsibilities include developing new training program designs, and enhancing existing programs, including lesson plans and training aids.
Responsible for developing communications and delivering training across strategic IT initiatives, enhancing change management activities within the IT PMO. Supports design, development, and delivery of communications and training capabilities for IT initiatives and corresponding business workflows/processes to achieve IT strategic priorities. Builds relationships between IT and business stakeholders to effectively facilitate change management.
This is a full-time, 100% remote opportunity. Identify learning needs and create impactful training plans tailored to customer experience/call center teams. Develop engaging curriculum and training materials (guides, manuals, job aids). Facilitate live virtual training sessions and coaching via phone or video. Monitor learner performance and provide feedback to enhance skill development. Partner with subject matter experts and team leaders to deliver results-driven learning solutions.
International SOS is looking for qualified individuals to be the Chief for the Educational Services Facilitators for The Navy Fleet and Family Support Program (FFSP.) This person shall have oversight of provided Educational Services Facilitator’s programs and services world-wide, preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle. This Functional Chief will work with Service leadership in planning a mix of programs tailored to the needs of the Service and which target different audiences to include single, married, parents and children, wartime and peacetime, directing service productivity standards.
Serves as a key partner to leaders, managers, and employees in resolving workplace conflicts and navigating employee relations matters. Collaborates closely with the People & Culture (P&C) team to ensure adherence to organizational policies. Provides strategic coaching to leaders, People Business Partners, and managers to promote constructive feedback. Manages employee relations across multiple business groups to assist employees and managers in resolving issues and grievances.
Own the strategy and implementation of quality management systems to ensure consistent delivery of high-quality care. Drive continuous improvement initiatives informed by auditing insights, data analysis, and outcomes tracking. Ensure compliance with critical policies and regulatory standards, oversee complex escalations, and proactively identify and mitigate quality risks across operations.
The Quality and Training Specialist will report to the Supervisor of Quality and Training under the Service Operations Team at Cohere Health and will implement quality measurements, scoring, and performance improvement data to improve operational efficiency. Support will be provided to all functions within the Training and Quality department including building the success of the company through training and development.