Bilingual Learning and Development Advisor - Call Center Remote

This full-time remote role requires a bilingual (English/French) professional with 2–3+ years of experience in training delivery—preferably in customer service or call center environments. Expertise in curriculum development, virtual facilitation, and adult learning principles is crucial. The role involves creating and delivering training programs, monitoring learner performance, and partnering with subject matter experts. A wired internet connection is required. The role will focus on identifying learning needs and creating impactful training plans tailored to customer experience / call center teams.